Claim: Dissatisfaction related to products or services
Complaint: Dissatisfaction not related to products or services; or discomfort or dissatisfaction with customer service
This field will be filled in by the provider when responding to your complaint or claim
Recipient (consumer, provider, or INDECOPI as appropriate)
Filing the complaint does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a report with INDECOPI.
The provider must respond to the complaint within no more than fifteen (15) business days.
En línea